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Curbside Freight Delivery :
We are happy to provide Curbside Freight Delivery by contracted freight carriers, which is the standard shipping
method for items that are too large or heavy for shipment with normal package carriers. These deliveries require
an adult over the age of 18 to be present during delivery and are made during normal business hours, Monday
through Friday. The carrier will call you in advance to schedule a deliver time convenient for you.
What you should know:
What to do upon delivery:
Most important is to thoroughly inspect the boxes or packages, and furniture at the time of delivery and before you
sign the carrier’s delivery receipt.
Are all pieces accounted for?
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is
missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact our
Customer Care Center to locate the missing item(s).
Are the boxes or product(s) damaged?
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the
delivery, you must note the damages on the delivery receipt. Please contact Customer Service to notify us of the
refusal.
If only part of an item is damaged, you may accept the order, record the damages on the carrier’s delivery receipt,
and contact us within 24 hours. We may be able to replace damaged pieces. If a damaged item arrives outside of
our business hours, please contact us on the next business day. We will request that any replacement item(s) be
sent to you promptly and free of charge.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a
copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order
back to our vendor or warehouse.
If you discover damages after the delivery is complete, please contact our Customer Care Center within 24 hours so
that we may resolve the situation immediately.
White Glove Delivery Service:
"White glove" In home delivery service is available at an additional charge. The "white glove" in home delivery
and setup allows for your furniture to be delivered and setup in your home. All deliveries will be coordinated and
scheduled by the shipper's office and dispatch staff prior to delivery. Deliveries will be scheduled by the shipping
or freight company . All deliveries and setup will be completed by courteous uniformed staff and all packing
materials will be removed.
Return Shipping: If you wish to return the merchandise, you may do so, but we require you, the customer, to pay for
return shipping. We feel our furniture is of the very best quality and want you as a return customer. This policy is
standard within the industry. Furniture with a price ending in $.99 are "on sale" and considered "a final sale" .
We cannot guarantee that we will provide a refund.
Thank you.
We are happy to provide Curbside Freight Delivery by contracted freight carriers, which is the standard shipping
method for items that are too large or heavy for shipment with normal package carriers. These deliveries require
an adult over the age of 18 to be present during delivery and are made during normal business hours, Monday
through Friday. The carrier will call you in advance to schedule a deliver time convenient for you.
What you should know:
- Your order will arrive approximately 5-7 business days from the shipping date, from our distribution
- The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour
window. - Deliveries are made by truck Monday through Friday between 8 a.m. and 5 p.m.
- Curbside deliveries are made to the driveway outside the house. Some drivers will set the boxes
- Although the furniture is wrapped in bubble wrap and in boxes, we advise using a "table dolly" or moving
the boxes using two people. - A lift gate is a platform at the back of the truck that allows the boxes to be lowered hydraulically. Most
often there will be only one person delivering your furniture and will use the liftgate to lower the boxes to
ground level. The lift gate charge is usually about $40.00. To save on lift gate charges, you may wish to ask a
friend or family member to be present during the delivery to help the driver unload the boxes, which can weigh up to
90 lbs. - The delivery agent may require assistance for bulkier items. Transporting the item into the home or other area
is the customer's responsibility. Individual drivers may provide some assistance, but we cannot guarantee
this additional service. - Delivery agents are not equipped to dispose of packaging materials.
- Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14
feet. If the street is smaller than this, additional handling charges may apply. Contact our Customer Service
Dept. about availability/pricing for additional services.
What to do upon delivery:
Most important is to thoroughly inspect the boxes or packages, and furniture at the time of delivery and before you
sign the carrier’s delivery receipt.
Are all pieces accounted for?
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is
missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact our
Customer Care Center to locate the missing item(s).
Are the boxes or product(s) damaged?
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the
delivery, you must note the damages on the delivery receipt. Please contact Customer Service to notify us of the
refusal.
If only part of an item is damaged, you may accept the order, record the damages on the carrier’s delivery receipt,
and contact us within 24 hours. We may be able to replace damaged pieces. If a damaged item arrives outside of
our business hours, please contact us on the next business day. We will request that any replacement item(s) be
sent to you promptly and free of charge.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a
copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order
back to our vendor or warehouse.
If you discover damages after the delivery is complete, please contact our Customer Care Center within 24 hours so
that we may resolve the situation immediately.
White Glove Delivery Service:
"White glove" In home delivery service is available at an additional charge. The "white glove" in home delivery
and setup allows for your furniture to be delivered and setup in your home. All deliveries will be coordinated and
scheduled by the shipper's office and dispatch staff prior to delivery. Deliveries will be scheduled by the shipping
or freight company . All deliveries and setup will be completed by courteous uniformed staff and all packing
materials will be removed.
Return Shipping: If you wish to return the merchandise, you may do so, but we require you, the customer, to pay for
return shipping. We feel our furniture is of the very best quality and want you as a return customer. This policy is
standard within the industry. Furniture with a price ending in $.99 are "on sale" and considered "a final sale" .
We cannot guarantee that we will provide a refund.
Thank you.